Creative Manager

A really exciting opportunity for a creative manager looking to join an energetic team thats fast expanding. In the role you'll be handling creatives and graphics and support other SMMs

Who we are

Unleashed onto the digital savannah in 2012, Giraffe Social Media is no ordinary agency. We roam the social media plain, partnering with global companies to create jaw-dropping social media marketing experiences. Our tight-knit team is fuelled by a relentless pursuit of growth and innovation, propelling businesses worldwide toward their digital marketing goals with powerful social media strategies. Get ready to embark on a wild adventure with us!

Our values

At Giraffe, our company values are the heart of everything we do. If you share our values, then you're exactly who we're looking for.

  • Evolution: We have an innate sense of wanting to evolve the business, our service and ourselves.

  • Passion: We are passionate about our clients and achieving their objectives.

  • Positivity: Positive thoughts and actions breed positive results for our clients.

  • Fun: Great work is achieved when great fun is had.

  • Team: Only together can we achieve our collective vision for the company.

The role

As a Creative Manager (CM), you'll focus on creating social media content, including graphics, videos, infographics, podcasts, photography and more. This role involves managing content creation campaigns, client management and overseeing Creative Assistants. You'll also support Social Media Managers in influencer marketing campaigns by developing strategies, researching influencers, and managing campaigns. You'll be responsible for continuous improvement of our content creation service and expanding our client base. This role will include managing assigned clients and covering for team members when needed.

Reporting Line

Your day-to-day work will be supported by the Senior Social Media Manager(s), with overall supervision and oversight provided by the Head of Operations.

Performance Expectations

As a Creative Manager, the main metric your performance will be judged upon is client retention:

  • Monthly Client Retention %

  • 12-Month Rolling Average Client Retention %

What you’ll be doing

The role of Creative Manager involves you managing the social presence of a number of clients, in line with specific packages and objectives. Your responsibilities will be:

Content Creation:

  • Lead photography and videography efforts for clients.

  • Host podcasts, from concept creation to editing.

  • Expand content creation capabilities.

  • Create engaging social media content, including graphics, infographics, and videos.

  • Develop full-size infographics with accurate research.

  • Provide edits based on feedback.

  • Create unique client strategies in the content creation section of the strategy document.

  • Assist New Business Managers with example posts.

  • Deliver training sessions for Creative Assistants and Social Media Assistants.

Social Media Management:

  • Manage social media channels and adapt content for different platforms.

  • Plan and deliver well-written, visually engaging organic posts.

  • Schedule content using tools like Sprout Social, Canva, and Microsoft Office.

  • Manage and engage with social media communities.

  • Build relationships with influencers.

  • Assist with onboarding new clients.

  • Manage competitions and campaigns.

  • Perform cover work for delivery or management.

  • Collaborate with Senior Social Media Managers for high-quality delivery.

Influencer Marketing:

  • Understand and deliver influencer marketing campaigns.

  • Develop strategies, research influencers, plan ideas, and manage campaigns.

  • Upsell influencer marketing services and seek new leads.

  • Continuously improve the influencer marketing service.

Client Management:

  • Manage content creation campaigns for clients.

  • Develop and deliver content-focused strategies.

  • Coordinate and lead client management activities.

  • Support Creative Assistants and provide inspiration.

  • Cover client management responsibilities for Social Media Managers.

Learning & Improving:

  • Conduct research and analysis to inform content creation.

  • Monitor and analyze performance data on social media platforms.

  • Ensure compliance with paid advertising policies.

  • Identify opportunities for improving organic activity.

  • Stay updated on trends and techniques in social media.

  • Share social media lessons with the team.

Communications & Culture:

  • Participate in client communications and meetings.

  • Stay organized with Asana and take notes on client developments.

  • Attend team meetings, virtual sessions, and training sessions.

  • Perform temporary duties outside of your role when needed.

Who we are looking for

To excel in this role, you should have:

  • Natural creativity with a constant desire for improvement.

  • Knowledge and awareness of the latest content creation, creativity, and social media trends.

  • Experience working with Canva, Unfold, Photoshop, and other Adobe Creative Cloud applications.

  • Familiarity with major social networks, beyond personal use, preferably in a professional capacity.

  • Excellent written communication skills with no spelling or grammatical errors.

  • Strong communication skills and a passion for building online communities.

  • Natural leadership skills and a proactive approach to sharing creative inspiration.

  • Strong organizational skills and ability to work to deadlines.

  • Experience working in an agency or other fast paced environment

  • Self-motivation and the ability to work independently.

  • Time management skills and the ability to prioritize effectively.

  • A drive for personal improvement.

  • Proficiency in Microsoft Office 365.

  • Ability to attend monthly team office day in Portsmouth

It's advantageous if you also have:

  • Experience creating visual and interactive content for social media – agency side.

  • Photography and/or videography experience.

  • Experience as a social media influencer.

  • Experience generating content for TikTok.

  • Knowledge of other marketing areas.

  • Experience in client/customer facing roles.

  • Team management experience.

  • Experience delivering training sessions.

  • Remote working experience.

  • Qualifications in Marketing, Journalism, Media, Advertising, or English.

How we work

We believe in offering true flexibility and remote working opportunities, that enable you to create the perfect work-life balance. Unlike other companies that offer some flexibility, we provide FULL-FAT remote working.

While we have an office space located in the picturesque Portsmouth Historic Dockyard, its use is entirely optional. We gather as a team for one mandatory face-to-face office day each month, fostering collaboration and personal interactions. Candidates should live within a commutable distance of our Portsmouth offices to facilitate this.

Our weekly meetings and training sessions are conducted digitally via Microsoft Teams, ensuring constant communication and support among our remote team members.

What extras you get

The role also comes with the following benefits:

  • Remote and Flexible Working.

  • Enhanced Annual Leave Allowance - 34 days leave (inc. bank holidays).

  • Voluntary Work Leave - We provide paid leave for the purpose of performing voluntary work for a charity.

  • Work Anniversary Gifts

  • Birthday Gifts

  • Christmas Gifts

  • Christmas Meal and Drinks

  • Innovation Connect Membership

  • Home Entertainment Benefit - We provide a payment every month to cover your Spotify and Netflix subscriptions.

  • Work from Anywhere Benefit - We allow staff to work from abroad, which helps save annual leave and increases travel opportunities

  • Wellbeing Mornings - We allow staff to take a morning off from work to focus on mindfulness or self-care.

  • Occupational Sick Pay (OSP) Scheme - We provide staff with an enhanced number of paid sick days, which increases with length of service.

  • Company pension scheme (if you qualify).

The process

Our hiring process includes pre-screen questions, two interviews with our panel of interviewers and reference checks.

If you think you’d be interested in becoming the newest member of the Giraffe team – please complete the following when applying…

  • Complete all screener questions

  • Add your CV

  • Add your covering letter

Job Type: Full-time

Salary: £27,000.00-£29,700.00 per year

Benefits:

  • Additional leave

  • Bereavement leave

  • Casual dress

  • Company events

  • Company pension

  • Paid volunteer time

  • Sick pay

  • Store discount

  • Work from home

Schedule:

  • Monday to Friday

  • No weekends

Supplemental pay types:

  • Bonus scheme

  • Commission pay

  • Performance bonus

Application question(s):

  • Where are you currently based?

  • Can you make the once-a-month in-person meeting held in Portsmouth?

  • Does the salary advertised align with your expectations?

  • If successful, when is the earliest you would be able to start?

  • Have you ever worked remotely or in a flexible working environment?

  • Have you worked in an agency or fast-paced environment before?

Education:

  • Bachelor's (preferred)

Experience:

  • Social media marketing: 1 year (preferred)

Work Location: Hybrid remote in Portsmouth, PO1 3LJ

To apply send your cv and covering letter to cv@befreeflexibleworking.co.uk